Your privacy is not merely a legal obligation to us — it is a moral responsibility. This page clearly and transparently explains how Naga Win collects, uses, stores, and protects your personal information.
All data transmitted between your device and Naga Win's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks.
You have the right to access, correct, transfer, or request the deletion of your personal data at any time through your account settings or by contacting our support team.
Naga Win has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes without your consent.
This privacy policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act (PDPA) 2010, ensuring that your legal rights as a user are fully protected.
Your data is stored in certified data centres equipped with 24/7 intrusion detection systems, automatic backups, and strict physical and digital access controls.
In the event of any security incident affecting your data, Naga Win is committed to notifying you within 72 hours of becoming aware of the incident.
For privacy-related enquiries, please contact us at:
📧 privacy@nagawin.wine
Response time: 2–5 business days
This Privacy Policy ("Policy") describes Naga Win's ("we", "platform") practices regarding the collection, use, disclosure, and protection of your personal information. It applies to all users accessing the nagawin.wine website and our mobile application. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Naga Win understands that your trust is our most valuable asset. Whether you are registering an account, making a deposit via Touch 'n Go eWallet or Maybank2u, or simply browsing our platform to check the latest Malaysia Super League match odds, you are entrusting us with part of your personal information — and we take that trust very seriously.
This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and internationally recognised data protection principles. We are committed to ensuring that every action we take in relation to your data is lawful, fair, transparent, and purpose-driven.
Naga Win has appointed a Data Protection Officer responsible for ensuring full compliance with this policy across all levels of platform operations. If you have any questions or concerns about how we handle your data, our Data Protection Officer is reachable at any time via privacy@nagawin.wine.
Naga Win collects information in two main ways: information you provide directly, and information collected automatically when you use our platform.
| Data Category | Example | Primary Purposes |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Account verification & KYC |
| Contact Information | Email address, phone number, mailing address | Communication & security |
| Financial Information | Bank account numbers, e-wallets (Touch 'n Go, GrabPay) | Transaction processing |
| Account Information | Username, password (encrypted), game preferences | Account Management |
| Communication | Live chat support transcripts, emails sent to us | Customer Support |
Naga Win only uses your personal data for legitimate and specific purposes. We will not use your data for any other purpose without first obtaining additional consent from you. The following are the primary purposes for which data is used:
Naga Win does not make any significant decisions affecting you (such as account suspension) in a fully automated manner. Every case flagged by our automated systems is reviewed by our human team before any action is taken.
Under the Malaysia PDPA and recognised data protection principles, Naga Win processes your personal data on the following legal bases:
Processing necessary to fulfil the service agreement between you and Naga Win (account management, transactions).
For marketing communications and optional cookies — only with your explicit consent.
Compliance with PDPA requirements, AML obligations, and other applicable legal requirements in Malaysia.
To prevent fraud, maintain platform security, and improve our services — provided these interests do not override your rights.
Naga Win does not sell, rent, or trade your personal data. However, under certain limited circumstances, we may share your information with the following parties:
All third parties we work with are required to uphold data protection standards equivalent to or higher than our own, and are not permitted to use your data for any purpose beyond what we have specified.
Important Reminder: Naga Win will not share your health information, full identity document details, or sensitive financial information with any party without a compelling legal requirement or your explicit consent.
Naga Win implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.
All data communication between your browser or app and our servers is encrypted using TLS 1.3, ensuring no third party can read your data in transit.
Sensitive data such as passwords is stored in an unreadable hashed format (bcrypt). Financial information is stored encrypted using AES-256.
Naga Win offers 2FA via SMS or an authenticator app for all accounts, adding an extra layer of protection even if your password is compromised.
Our cybersecurity team continuously monitors platform activity using intrusion detection systems (IDS) and real-time threat intelligence.
Only authorised personnel with a legitimate business need may access members' personal data. All access is logged and audited on a regular basis.
Naga Win retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. Generally, active account data is kept for the duration the account remains active plus 7 years following account closure, in line with Malaysia's anti-money laundering legal requirements. Data that is no longer needed will be securely deleted or anonymised.
Naga Win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.
| Cookie Type | Purpose | Duration | Deniable? |
|---|---|---|---|
| Session Cookies | Keeping you logged in during an active session | Session only | No — the platform cannot function without it |
| Security | Prevention of CSRF and security attacks | Session only | No |
| Preferences | Saving your language preferences and favourite sports | 1 year | Yes |
| Usage | Understanding how the platform is used (aggregate data) | 2 years | Yes |
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality. For more information on how to manage cookies in your browser, refer to your browser's help documentation.
As a Naga Win member and under Malaysia's PDPA, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request that we correct any inaccurate or incomplete data.
Request the deletion of your data (subject to legal obligations).
Request that we restrict the processing of your data under certain circumstances.
Request your data in a machine-readable format for portability purposes.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of these rights, contact our Data Protection Officer at privacy@nagawin.wine. We will respond within 30 calendar days. For complex cases, this period may be extended by up to 60 days, with prior notice to you.
In the course of operating the platform, your personal data may be transferred to and processed in countries other than Malaysia, particularly where our service providers are based. When data is transferred outside Malaysia, Naga Win ensures that adequate and equivalent protections are in place, including:
The Naga Win platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from children or minors. Should we discover that a child's data has been collected without our knowledge, we will promptly delete that data and close the account in question.
If you are a parent or guardian and believe your child has registered on Naga Win, please contact us immediately at privacy@nagawin.wine or via our live chat support. We will act promptly.
Naga Win reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. When we make material changes, we will:
We encourage you to review this page periodically. Your continued use of the Naga Win platform after any changes are published constitutes your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, you can reach Naga Win through:
Privacy@nagawin.wine
Response within 2–5 business days
Available 24/7 on the platform
For issues requiring an immediate response
You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe that Naga Win has violated your privacy rights and we have failed to resolve your concerns to your satisfaction.
You now know how Naga Win safeguards your privacy. Register with confidence and enjoy Malaysia's best betting experience with complete peace of mind.
By registering, you agree to the Terms & Conditions and Naga Win's Privacy Policy.